Terms of Service

1. About CALIADNE

CALIADNE is operated by Phoenix 33 Pty Ltd (ABN 31 685 654 488), Australia. These documents use “CALIADNE” to refer to our digital wellness brand, and “we”, “us” and “our” to refer to its operator, Phoenix 33 Pty Ltd.

Website: caliadne.com.au. Contact: hello@caliadne.com.au.

2. Using the website and your account

You may create an account to use features such as My Library. Please provide accurate details, keep your sign-in details secure and let us know promptly if you believe your account has been used without permission. We may suspend accounts that are used unlawfully or in breach of these terms.

3. Our digital products

CALIADNE offers premium digital wellness guides, interactive planners and printable PDF editions. Our current products are The Longevity Blueprint, The Sleep & Recovery Edit, The 30-Day Glow & Reset, The Everyday Wellness Planner and The CALIADNE Essentials Collection.

All products are digital downloads; nothing physical is shipped. Each individual product includes an interactive digital PDF edition and a printable PDF edition. The CALIADNE Essentials Collection includes all four products — eight PDF editions in total.

We take care to describe products accurately. Previews show selected sample pages and are representative of the product.

4. Prices

Catalogue prices are shown in Australian dollars (AUD). Where GST applies to a purchase by an Australian customer, advertised prices include that GST; GST is not added on top. For eligible transactions sold through Stripe/Link as merchant of record, Stripe/Link issues payment receipts or invoices and accounts for applicable indirect tax under the relevant regional terms and supported coverage. Overseas purchases do not necessarily attract Australian GST; tax treatment depends on the transaction, customer location and applicable law. Where checkout is offered, checkout shows the currency, any applicable taxes and the final total before you confirm payment; international presentation depends on customer location and the payment provider. Review that total before purchasing. We may change prices from time to time; changes do not affect orders already accepted.

Products are sold individually or as a one-time CALIADNE Essentials Collection purchase. There are no subscriptions, automatic renewals or recurring charges.

5. Checkout, payment and order acceptance

Where checkout is offered, Stripe is our payment provider. For eligible Managed Payments transactions sold through its service, Stripe, via Link, acts as merchant of record under the payment terms shown at checkout. Please review those payment terms before confirming your purchase. Stripe/Link handles billing, payment information, receipts or invoices and transaction-level support; CALIADNE remains responsible for its products, download fulfilment and product support. An order is confirmed only after successful payment is verified. Tax compliance coverage applies only to supported markets and eligible transactions, not every country; outside that coverage the seller retains any applicable tax responsibilities.

6. Delivery and access

After payment is confirmed, verified purchases appear in My Library in the account used for your purchase, with secure links for both PDF editions. Test purchases do not provide ownership or downloads on the live website. We do not promise lifetime access or unlimited download periods. Purchasing a product, including The CALIADNE Essentials Collection, does not include future products or releases. Your product is supplied when access is granted in My Library; please download and keep a copy of your files after purchase. Our Refund Policy explains change-of-mind requests and your consumer rights. Access granted by a refunded or disputed order may be revoked; this does not remove access from a separate valid purchase or limit your consumer rights.

7. PDF readers and technical requirements

Interactive editions are designed for compatible PDF readers on computers and supported tablets. Some browser viewers and PDF apps may not fully support interactive fields or saving entered information. We recommend saving a copy of your completed file. If you cannot open or use a file you have purchased, please contact us.

See: FAQ

8. Your licence to use our products

When you purchase a product, we grant you a personal, non-exclusive, non-transferable licence to:

• Download and save your purchased PDF files.
• Use the interactive editions for your own personal wellbeing planning.
• Print the printable editions for your own personal use.

Unless we agree in writing, you must not:

• Share, distribute, resell, sublicense or give away the files or printed copies.
• Upload the files to public websites, file-sharing services or shared drives.
• Copy, adapt or reproduce the materials for commercial use or for use with clients, groups or businesses.

9. Intellectual property

All content on the website and in our products — including text, designs, photography, layouts and the CALIADNE name and logo — is owned by or licensed to Phoenix 33 Pty Ltd and protected by copyright and other laws. Purchasing a product gives you a licence to use it, not ownership of the intellectual property.

10. Educational content

CALIADNE content is for educational and general wellbeing purposes only. It is not medical advice and does not replace advice from a qualified healthcare professional. Please read our Wellness Disclaimer.

See: Wellness Disclaimer

11. Refunds and your consumer rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights. Our Refund Policy explains how we handle refund requests and product issues.

See: Refund Policy

12. Website availability

We aim to keep the website available and working well, but it may occasionally be unavailable due to maintenance, updates or technical issues outside our control. We will take reasonable steps to fix problems that affect your access to products you have purchased.

13. Limitation of liability

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for indirect or consequential loss arising from use of the website or our products. Nothing in these terms limits any remedy or compensation that cannot lawfully be excluded.

14. Privacy

Our Privacy Policy explains how we handle personal information.

See: Privacy Policy

15. Changes to these terms

We may update these terms from time to time. The version on this page at the time of your purchase applies to that purchase.

16. Governing law and contact

These terms are governed by the laws of New South Wales, Australia. This does not remove any rights you have under the Australian Consumer Law or other laws that cannot be excluded where you live.

Questions about these terms: hello@caliadne.com.au.

See: Contact