Refund Policy

1. Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a remedy, which can include a replacement, repair or refund, depending on the circumstances. Nothing in this policy limits those rights.

2. Digital-only delivery

All CALIADNE products are digital downloads. Nothing physical is shipped. For verified purchases, CALIADNE fulfils orders through secure downloads in My Library.

3. Change-of-mind requests

A digital product is supplied when secure access to it is granted in My Library after payment is confirmed, whether or not you have downloaded it yet. As our products are digital and can be kept once supplied, we do not generally provide change-of-mind refunds after supply (including after download), except where required by law or where we agree to an exception at our discretion.

This does not affect your rights under the Australian Consumer Law, including remedies where a product fails to meet a consumer guarantee, is not delivered or cannot be accessed, or is not as described, or any rights you have through your payment provider or card issuer to dispute a transaction.

4. Incorrect or duplicate purchases

If you accidentally buy the same product twice, or buy an individual product and then The CALIADNE Essentials Collection that includes it, please contact us at hello@caliadne.com.au. We will consider each request individually. Refunds or credits for duplicate or overlapping purchases are not automatic.

5. Files that are faulty, inaccessible or not as described

Please contact us if a file:

• Cannot be downloaded or opened, or is damaged or corrupted.
• Is missing pages or content.
• Is materially different from its description on the website.

We will work with you to resolve the issue. Depending on the problem and your legal rights, we may provide a working replacement, or you may be entitled to a refund or another remedy. For a major failure, the consumer may choose the remedy as permitted by the Australian Consumer Law. You may also be entitled to compensation where required by law.

Some interactive features depend on your PDF reader. If interactive fields do not work in one app, we may suggest a compatible PDF reader or the printable edition; this does not limit your consumer guarantee rights.

6. How to contact us

Email hello@caliadne.com.au with:

• Your name and the email address used for your purchase.
• The product name and approximate purchase date.
• A description of the problem, and a screenshot or error message if available.
• The device and PDF reader you are using, if the issue is technical.

There is no fixed deadline that limits your consumer guarantee rights; however, contacting us promptly helps us resolve issues quickly.

See: Contact

7. How approved refunds are processed

For eligible transactions sold through Stripe/Link, Stripe/Link processes payment refunds and transaction-level requests under the applicable payment terms and law. CALIADNE remains available for product faults, download support and consumer guarantee requests at hello@caliadne.com.au. A provider review process or request for CALIADNE's response does not override your consumer guarantee rights or require you to accept a replacement instead of a remedy you are legally entitled to choose. Refunds ordinarily return to the original payment method where possible; timing depends on Stripe/Link and your bank. Access granted by the refunded order may be removed, without removing access from a separate valid purchase or limiting your consumer rights.

8. Related information

CALIADNE is operated by Phoenix 33 Pty Ltd (ABN 31 685 654 488), Australia. These documents use “CALIADNE” to refer to our digital wellness brand, and “we”, “us” and “our” to refer to its operator, Phoenix 33 Pty Ltd.

Contact: hello@caliadne.com.au.

Please also see our Terms of Service and FAQ.

See: Terms of Service · FAQ